Frequently asked questions

RR Orafi in Sassari proposes articles of its catalogue to private customers (consumers), professional customers and retailers.

The items made by RR Orafi in Sassari are hand-crafted products, which are either unique or available in very limited editions. For this reason, items you saw in the past may no longer be available.

The placing of the order coincides with a video message which informs of the transaction made (credit card or bank transfer).
The customer also will be notified by e-mail which contains the details of the order placed.

All the customers receive the summary of their order by e-mail specified at the filling of the order form.
Registered customers can check and print their orders at any time entering the reserved area (My account).

You can do it at any time clicking on View cart link in the Shopping cart box (right side of the screen).
The total amount displayed does not include shipping charges.

RR Orafi in Sassari delivers all over the world by the international courier Poste Italiane.
After order's dispatching, delivery times are 2-4 days for Italy and from 10 up to 20 days for Europe and other countries across the world.

The delivery expenses vary depending on the amount of the goods purchased.
They are calculated automatically at the checkout stage.

RR Orafi in Sassari does not track the habits of navigation (cookies) of the users and the personal details will not be widespread for advertising material and pubblicity unless allowed by you.
Please read our privacy policy.

The goods are always accompanied by an order summary and the courier way bill.
Companies and professional customers receive a copy of the invoice in Adobe Acrobat PDF format when the order is dispatched.
Private customers (consumers) can ask for the invoice at the filling of the order form.

There's no minimum amount required.

RR Orafi in Sassari accepts payments by PayPal which includes major credit cards (American Express, VISA, Mastercard), prepaid cards (e.g. reloadable PayPal card, PostePay), and bank transfer in advance.

Your payments are secure, thanks to SSL protocol, one of the most reliable secure payment systems available on the Internet.
All of your credit card details are protected and encrypted before they are sent for processing.

After your order has been placed, you will receive by e-mail the notices about the stages of the order process.
After the order is dispatched, you can follow the delivery with the tracking number (e-mailed to you from RR Orafi in Sassari) that the courier provides.
Registered customers can check and print their orders at any time entering the reserved area
(My account).

For opened or damaged deliveries, do not sign for or accept the parcel.
Instruct the driver to return the parcel to us.
In both cases, please contact us immediately.

If it is not possible to deliver the consignment because no one is at the delivery address to accept it, the courier will leave a note with the details of the consignment.
The intended recipient should then contact the courier within 5 days to collect the consignment directly from the courier's warehouse or to arrange a new delivery.

If desired, the item may be sent to a recipient other than the purchaser, and a personal message can be sent along with the item.
The transport documentation shipped with the consignment does not state the prices of the items purchased.